Terms of sale

Placing an order with Moving Prestige entails acceptance of all these terms of sale, which form an integral part of the transport contract signed between the company and its client. Any change proposed by one party is binding only after written agreement by both.

The company undertakes to respect the times and pick-up locations agreed at booking.

Our prices are fixed, known in advance and not adjusted for traffic. They are stated in euros, all taxes included, with the 10% VAT applicable to passenger transport.

The stated price includes the vehicle, the chauffeur’s service, passenger insurance, fuel, tolls and parking. Site admissions, restaurants and any additional service remain the client’s responsibility.

For hourly hire, time is counted from the scheduled pick-up time. The carrier cannot be held responsible for delays caused by traffic density.

For each booking, a contract matching the details provided is sent to you. It must be returned dated, signed and marked “Bon pour accord pour exécution du transport”, by post or email. The vehicle is firmly booked only on receipt of this document and a 30% deposit of the stated amount. The balance is paid in full before pick-up.

Payment accepted by transfer, cheque or cash.

The vehicle is hired for a defined service: any change must be reported as early as possible. Any change to the route or its duration at the client’s initiative may incur supplements, noted on the mission order and signed by the client, and remains at the client’s expense.

Last-minute changes may be declined if they disrupt the company’s daily schedule; save exceptions, no journey other than the one agreed will be carried out.

All vehicles are non-smoking; the chauffeur may take breaks at the client’s request.

Care of the vehicle is required: any damage to the interior or exterior will be charged.

Seat belts are mandatory. Leaning out of the vehicle while moving is prohibited, and the chauffeur may lock the windows.

Luggage and belongings remain the client’s responsibility: the company cannot be held liable for the theft of valuables or luggage left in the vehicle.

For safety and care of the vehicle, only the chauffeur opens and closes the doors. The client undertakes to behave properly, and not to use drugs or alcohol to excess. Animals are not allowed on board.

The vehicle and chauffeur carry the on-board documents required for the service. The client and passengers comply with the rules applicable to persons and luggage in the countries crossed.

The chauffeur observes the highway code in force. Under no circumstances may the client require the chauffeur to exceed the speed limit or break the highway code.

The chauffeur may interrupt the service if the clients’ behaviour endangers his safety or the vehicle’s, in the event of an offence or insulting behaviour. No refund may then be claimed.

Any booking cancelled within three days (72 hours) of the pick-up time defined in the accepted quote is charged at 50% of the quote. Any booking cancelled within 24 hours of that time is charged at 100%. Failure of the passengers to appear at the agreed place and time entitles the company to payment of the planned service and any costs incurred.

Moving Prestige may cancel the service up to the day of departure in the event of force majeure, the deposit then being refunded. If the booked vehicle cannot be provided, the deposit is refunded in full, unless both parties agree on another vehicle.

If a breakdown makes the vehicle unavailable during the service, the amount is calculated pro rata to the time spent, without recourse or compensation. The company may cancel for force majeure where weather conditions may endanger passenger safety.

Moving Prestige cannot be held responsible for delays due to circumstances beyond its control: closed roads, structures closed to traffic, diversions, flooded roads, congestion, or action by the public authorities.

If the vehicle is immobilised during the journey (breakdown, accident, damage, theft), the company will endeavour to continue the journey with one of its vehicles or a chartered vehicle, and will inform the client. Failing a solution, the amount is calculated pro rata to the time spent, without recourse or compensation.

Any claim is admissible only within eight days of the end of the service. In the event of a dispute, only the Commercial Court of Bourg-en-Bresse has jurisdiction.